We are committed to offering a high standard of service.
If something goes wrong or you are not satisfied with our service, please tell us. You have the right to complain if you feel we have failed in the service we have provided to you.
We take complaints about our services seriously and aim to address any areas where we have not delivered to the standards we expect of ourselves. We value your feedback and use the information to help us improve our services.
You can complain about things like:
- failure to provide a service, or inadequate standard of service
- how we communicated with you
- treatment by or attitude of a member of staff
Please include all the details and issues concerning your complaint before sending it to us, so we can respond appropriately. Adding more information later can delay the response.
We don’t have a time limit for accepting a complaint, but we do not keep records indefinitely.
We will be able to investigate your complaint more effectively if the complaint is made within one month of the event you want to complain about or finding out that you have a reason to complain.